Privacy Policy

Who we are

Warm Heart Home Care LLC ("Warmheart," "we," "us") is a non-medical home care agency based in Gaithersburg, MD and licensed to serve families across Maryland. This policy explains what we do with the information you share through this website.

This is a marketing and inquiry website. We do not collect medical records or process protected health information here. The forms collect contact details and the basics of what you are looking for.

Information you give us

We collect the information you choose to submit, mainly through two forms:

• ·Consultation requests: your name, phone number, email, and anything you tell us about the care situation.
• ·Caregiver applications: your name, contact details, certification status, and work-history information you provide.
• ·Anything you include when you call or email us directly.

Information collected automatically

When you visit the site, our hosting provider records standard technical data such as your browser type, approximate location, and the pages you view. We use privacy-friendly analytics to understand which pages are useful. We do not use advertising trackers or sell this data.

How we use your information

• ·Respond to consultation requests and answer your questions.
• ·Review and follow up on caregiver applications.
• ·Coordinate and provide care once you become a client.
• ·Improve the website and the way we explain our services.
• ·Meet legal, licensing, and record-keeping obligations.

How we share it

We do not sell your information. We share it only when needed to run our service or follow the law:

• ·Service providers that operate the site and deliver our email (for example, our hosting and email-delivery vendors), under their own data protections.
• ·Our caregivers and coordinators, only as needed to plan and provide care.
• ·Authorities or advisors when required by law, or to protect the safety of a client, caregiver, or the public.

How long we keep it

We keep inquiry and application information only as long as needed to respond, to provide care, and to meet our legal and licensing requirements. When it is no longer needed, we delete or de-identify it.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email info@warmheartmd.com or call (240) 000-0000 and we will help. You can also choose not to submit a form and contact us by phone instead.

Children's privacy

This website is intended for adults arranging care or seeking caregiver work. It is not directed to children, and we do not knowingly collect information from anyone under 18.

Security

We use reasonable safeguards to protect the information you send us. No website can promise perfect security, so please share only what you are comfortable sending through a web form, and call us for anything sensitive.

Changes to this policy

We may update this policy as our services or the law change. When we do, we will update the date at the top of this page.

Contact us

Questions about your privacy? Reach us at info@warmheartmd.com, (240) 000-0000, or 18310 Montgomery Village, Suite #300 - G-12, Gaithersburg, MD 20879.